After Hyderabad customer Vishwa Aditya discovered a dead lizard in the chicken biryani he had ordered through Zomato, critics scrutinized the platform for its unsatisfactory response. Despite raising concerns with the restaurant, Aditya claimed he received an inadequate reply. Shocked by the incident, he shared a video of the contaminated food on social media. Zomato responded, stating they are “working on appropriate next steps.”
The video, captioned “Lizard in chicken biryani at Loni Bavarchi Hotel Hyderabad RTC Cross Road,” displays a plate of biryani with a dead lizard visible. Someone cooked the creature with the biryani. The camera then reveals the restaurant’s packaging from where Zomato delivered the biryani.
Zomato, addressing the issue on Twitter, said, “We have identified the issue and spoken to the customer. We take this very seriously and are working on appropriate next steps.”
Since the tweet on December 2 has garnered over 2.2 lakh views, with ongoing engagement and discussions in the comments section.
Conclusion
The discovery of a dead lizard in biryani has raised customer concerns, prompting a swift response from the food delivery platform. As the incident gains attention on social media, Zomato assures users that they are actively addressing the issue and taking appropriate steps. The incident highlights the importance of food safety and the need for robust quality control measures in the food delivery industry.
FAQs
What was the customer’s response to finding a dead lizard in the biryani?
Vishwa Aditya, the customer in Hyderabad, recorded a video of the contaminated food and shared it on social media to bring attention to the incident. Consequently, the incident gained significant visibility and prompted discussions about food safety in the community.
Did the customer receive a satisfactory response from the restaurant?
The customer alleged that the response from the restaurant was unsatisfactory, leading to concerns about the overall handling of the situation.
How did Zomato respond to the incident?
Zomato responded on Twitter, acknowledging the issue and stating they identified it. Subsequently, they assured users that they take the matter seriously, and are actively working on determining appropriate next steps.
What actions is Zomato taking to address the situation?
Zomato has not specified the actions taken, but they have actively communicated their efforts to address the issue.
How are people reacting to the incident on social media?
Since its sharing on December 2, the tweet addressing the incident has amassed over 2.2 lakh views, sparking discussions and reactions in the comments section.
What does this incident highlight in the context of the food delivery industry?
The incident underscores the importance of stringent quality control measures and food safety protocols in the food delivery industry, thereby raising awareness among both customers and service providers.
